General Conditions – El Carmelo Mountain Lodge

Check-in / Check-out

Check-in: From 3:00 p.m. (ART). Early check-in may be available depending on availability.
Check-out: Until 11:00 a.m. (ART). Late check-out may be available by request in advance subject to availability and could incur an additional 50% fee.

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Cancellation Policy

Flexible: No cancellation fee if canceled at least one week before 6:00 p.m. (ART) on the day of check-in.

Late cancellations or “no shows”: Will be charged 100% of the total reservation amount.

Non-refundable: Any cancellation at any time will incur a 100% charge.

To request booking changes or cancellations, please contact us via email: contact@carmelolodge.com

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Payments and Currencies

Attention: If paying with credit cards issued in Argentina, the charge will be processed in U.S. dollars (USD).
Accepted payment methods: Visa, MasterCard, American Express, PayPal, PIX, Zelle.

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Parking

Advance reservation is recommended.

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Internet

Free high-speed Internet (Starlink) available throughout the property.

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Breakfast

Continental breakfast included, served daily from 8:00 a.m. to 10:00 a.m. (ART).

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Children Policy

For safety reasons, children under 12 years old are not accepted.

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No-Smoking Policy

Smoking is prohibited indoors.

Violation of this policy will result in a USD 200 cleaning fee.

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Noise and Conduct

Quiet hours are from 10:00 p.m. to 8:00 a.m.
Inappropriate behavior may result in eviction without refund.

 

Housekeeping and Sustainability

Daily housekeeping between 9:00 a.m. and 12:00 p.m.
(If you wish not to be disturbed, please notify us the night before.)

We care for the environment: bed linens and towels are changed every 3 days, unless otherwise requested.

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Pet Policy

Pets up to 5 kg are welcome, with an additional charge of USD 50 per night.
Pets may not be left alone in the room and must be under control in common areas.

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Damage Deposit

A USD 200 deposit per room, per stay will be required at check-in.
The deposit is refundable at check-out, provided no damage or missing items are found.